LEGAL DOCUMENT · EU / GDPR
Last updated: October 2026 · Illyrian Pixel, Tirana, Albania Based on EU Directive 2011/83/EU · Directive 2000/31/EC · GDPR 2016/679
Illyrian Pixel Tirana, Albania Email: info@illyrianpixel.com These terms are governed by EU Directive 2011/83/EU on Consumer Rights, Directive 2000/31/EC on Electronic Commerce, and general principles of European contract law.
By using the website www.illyrianpixel.com or starting a collaboration with Illyrian Pixel, you fully accept these terms. If you disagree with any part, please do not continue. These terms apply to all services provided: website design, development, digital marketing, branding, and any other service specified in a proposal.
The contract is considered formed when: • The client accepts the detailed proposal in writing (email or document), and • The agreed deposit payment is made. Under Article 6 of Directive 2000/31/EC, commercial communication must be clear and identifiable. Any proposal sent by Illyrian Pixel is valid for 14 calendar days from the date of issue.
All prices are in EUR. VAT (where applicable) will be specified on the invoice. Standard payment structure: • Projects up to €1,000: 50% deposit before the project starts and 50% before launch • Projects above €1,000: 3 instalments, 40% before the project starts, 30% after the design is approved and 30% before launch Payment delays exceeding 14 days may result in work being suspended. Under EU Directive 2011/7/EU on late payments, statutory interest of 8% above the ECB base rate may apply.
Project deadlines are set by written agreement. Deadlines are conditional on: • Timely delivery of materials by the client (logo, copy, images, credentials) • Feedback being provided within 5 business days of each delivery • Payment according to the agreed schedule Delays caused by the client are not considered a breach on the part of Illyrian Pixel.
Consumer clients within the EU have the right to withdraw from the contract within 14 calendar days of its conclusion, without giving a reason, if the service has not yet started. The right of withdrawal DOES NOT APPLY if: • The client has expressly requested that work begin before the 14-day period expires, or • The service has been fully performed. To exercise this right, notify us by email at info@illyrianpixel.com within the deadline.
Each project includes the number of revisions specified in the proposal. Changes outside the original scope (conceptual changes, new features added) are treated as additional work and billed separately at a rate agreed in writing beforehand. Design guarantee: if you don't like the first design after 2 rounds of changes, we refund your deposit in full. The guarantee applies to the first design, before you approve it.
Upon full payment, the client receives an exclusive, transferable license to the final product (the design, source code, and copy created). Illyrian Pixel retains: • Moral rights over creative works under Directive 2001/29/EC • The right to use the project as a portfolio and marketing reference If the client requires full confidentiality, this must be specified in writing before the project begins.
Illyrian Pixel warrants that services will be carried out with due professional competence per industry standards. Limitations of liability: • We are not liable for indirect damages, loss of revenue, or consequential damages. • Maximum liability is limited to the amount paid for the relevant project. • We do not guarantee specific marketing results (SEO rankings, conversions) as these depend on external factors. These limitations do not affect the consumer's statutory rights under European law.
Both parties agree to keep confidential any information shared during the collaboration. This obligation remains in effect for 3 years after the project ends. Personal data is processed under our Privacy Policy and GDPR Regulation (EU) 2016/679. See: illyrianpixel.com/privacy
Neither party is liable for delay or failure to perform obligations caused by circumstances beyond reasonable control (natural disasters, pandemics, government decisions, digital infrastructure failures). The affected party must promptly notify the other party in writing.
We prefer to resolve any dispute amicably. If no agreement is reached within 30 days, the parties may turn to: • The EU's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr, for consumers within the EU. • The competent courts of the client's country, under Regulation (EU) 1215/2012 (Brussels I-bis). The applicable law will be that of the client's country if the client is a consumer within the EU.
We reserve the right to change these terms. Changes take effect 30 days after publication on the site. For active contracts, the applicable terms are those in force at the time the contract was concluded.
